Either this has happened to you or it will happen to you: a customer who is just having a bad day or is never in a good mood will come to your business. No matter what you do, that customer will never be satisfied. In most cases, this throws people off, making the customers experience even worse. So, what does he do? He gets onto every social medial account he can blasts your business for being unprofessional and having terrible customer service and a lackluster product.
This is obviously an unfair assessment of your business. Yet people who search for you will now be faced with this negative review and, to some extent, will judge your company based on it. That’s why reputation management needs to be a part of your internet marketing. A reputable firm like iFuse Internet Marketing can monitor what people are saying about you online and will work to correct any unfair or incorrect criticisms.
One negative review has more impact than twenty positive reviews. You need someone to help you with your online reputation management. Call iFuse today for a free consultation as to where your online reputation stands.